Legal
Cancellation & Refund Policy
Because every Axplorar trip is planned individually, cancellation terms follow the actual hotels, flights and services booked for you. Your final quote always states the terms that apply to your trip.
Requesting a cancellation
Send your cancellation request in writing to Info@axplorar.com, or to your trip coordinator on WhatsApp. The date we receive your written request is the date used to calculate charges.
How charges are calculated
Refunds are based on what our suppliers allow. Non-refundable elements — such as confirmed air tickets, visa fees, peak-season hotel bookings and pre-purchased event or park tickets — cannot be recovered and are deducted first.
Where a hotel or operator applies a sliding cancellation scale, those charges are passed on to you exactly as charged to us, along with a planning and service fee stated in your quote.
Refund timelines
Once cancellation charges are confirmed with all suppliers, refunds are processed to the original payment method. Depending on the supplier and your bank, this typically takes 7 to 21 working days, and longer where an airline refund is involved.
Changes instead of cancellation
Where possible, we would rather move your trip than cancel it. Date changes are often cheaper than cancellation, so talk to us first — we will show you both options honestly.
No-shows and unused services
Services not used during the trip, including unused hotel nights, transfers or activities, are not refundable.
Contact
Email Info@axplorar.com or call +91 97682 55522 for anything relating to a cancellation or refund.
Planning a trip and have a question first? Talk to our team.